1. Who we are
TechnofyIT Pty Ltd (“TechnofyIT,” “we,” “us,” “our”) provides IT consulting, AI automation, virtual CTO, cloud, cyber security, systems integration, and digital transformation services to small and medium businesses across Melbourne and Victoria, Australia.
This policy explains how we collect, use, store, and disclose personal information, in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
2. Information we collect
We collect personal information you provide directly, including:
- Name, business name, email address, and phone number, when you submit our contact form or book a strategy call
- Details you share about your business and technology challenges, when you provide them in the “message” field or during a consultation
- Correspondence, if you email or call us
We do not collect financial or payment information through this website. We do not require you to create an account to use this site.
3. How we collect it
We collect personal information when you:
- Submit the “Book Your Free Strategy Call” form
- Email or phone us directly
- Engage us for consulting services (governed separately by your service agreement)
Our website may also collect limited technical information automatically, such as IP address, browser type, and pages visited, through standard server logs and any analytics tools we use (for example, Google Analytics, if enabled).
4. How we use your information
We use your personal information to:
- Respond to your enquiry and schedule your strategy call
- Understand your technology challenges before we speak with you
- Deliver, manage, and invoice services you engage us for
- Improve our website and services
- Comply with legal obligations
We do not use your information for automated decision-making that affects you.
5. Disclosure of information
We do not sell or rent your personal information.
We may disclose information to:
- Service providers who help us run our business (for example, our website host, email provider, and form-processing tools), who are only permitted to use it to provide that service to us
- Professional advisers (accountants, lawyers) where necessary
- Authorities, if required by law
Some of the tools we use to operate our business (such as Microsoft 365 or Google Workspace) may store data on servers located outside Australia. Where this applies, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.
6. Cookies
Our website may use cookies to remember your preferences and understand how visitors use the site. You can disable cookies in your browser settings, though some site features may not work as intended if you do.
7. Data security
We take reasonable technical and organisational steps to protect the personal information we hold from misuse, loss, and unauthorised access. No online transmission is completely secure, and we cannot guarantee absolute security.
8. Access and correction
You can request access to, or correction of, the personal information we hold about you at any time by contacting us using the details below. We will respond within a reasonable timeframe.
9. Complaints
If you believe we have breached the Australian Privacy Principles, contact us first using the details below so we can address it directly. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Changes to this policy
We may update this policy from time to time. The current version will always be available on this page, with the “last updated” date shown above.
11. Contact us
For any privacy question or request, contact:
TechnofyIT Pty Ltd
Email: info@technofyit.com.au
Phone: 0481 302 685